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CPSC and GE Interlogix Announce Recall to Repair Security Control Panels

Recalled March 13, 2002 · CPSC recall 02525 · GE Interlogix

Hazard

The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.

Remedy

Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.

Units

Approximately 18,000

Incidents / injuries

CPSC and GE Interlogix are not aware of any incidents involving these security control panels. This recall is being conducted to prevent the possibility of incidents or injuries.

Description

The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.

What to do

Contact

For more information, consumers can contact GE Interlogix at (800) 648-7422 between 6:00 a.m. and 5:00 p.m. PT Monday through Friday or visit the firm's web site at www.sentrol.com

Product

Security Control Panel

Manufacturer(s)

GE Interlogix, of Tualatin, Ore.

Retailers

Authorized dealers and distributors sold the security control panels nationwide, from November 1998 to March 2001, for between $40 and $260.

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →