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CPSC, Andersen Corporation Announce Recall of Window Latches

Recalled September 13, 2001 · CPSC recall 01231 · Andersen

Diagram of Recalled Window Latch
Hazard
The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
Remedy
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center to schedule a free in-home repair with an Andersen service technician. Parents should ensure that children do not operate the window until the latches have been replaced.
Units
About 400,000
Incidents / injuries
Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.

Description

This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C). This recall does not apply to Andersen® Builder's Select™ or any other Andersen® products.

What to do

Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center to schedule a free in-home repair with an Andersen service technician. Parents should ensure that children do not operate the window until the latches have been replaced.

Contact

Consumers may call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday. Consumers also can log-on to the Andersen website at www.andersenwindows.com

Product
Tilt latches on Andersen 200 Series Tilt-Wash Double-Hung Windows
Manufacturer(s)
Andersen Corporation, of Bayport, Minn.
Retailers
The majority of windows were installed by home builders in the construction of new homes. Independent dealers and home centers nationwide also sold these windows to contractors between May 2000 through August 2001.

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →

CPSC, Andersen Corporation Announce Recall of Window Latches | RecallWatchUSA