CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers

Recalled April 4, 2002 · CPSC recall 02134 · Crystal Mountain Water Cooler

Hazard

The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.

Remedy

Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.

Units

About 12,000

Incidents / injuries

Crystal Mountain Water Cooler Corp. has received about 20 reports of the water cooler's insulation smoking, or igniting the unit. Damages ranged from minor smoke and fire damage up to $200,000 in property damage.

Description

The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.

What to do

Contact

Consumers may contact Crystal Mountain at (866) 678-4886 anytime to receive repair information.

Product

Hot & Cold Water Dispensers

Manufacturer(s)

Crystal Mountain Water Cooler Corp., of Alberta, Canada

Retailers

Crystal Mountain and its distributors sold these water coolers in the U.S. and Canada, from May 1999 through July 2000, for about $300.

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →