CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

Recalled September 26, 2003 · CPSC recall 03553 · Segway

Hazard

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.

Remedy

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.

Units

Approximately 6,000

Incidents / injuries

Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

Description

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

What to do

Contact

Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).

Product

Segway "i Series" Human Transporters (HT)

Manufacturer(s)

Segway LLC, of Manchester, New Hampshire

Retailers

Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

Made in

United States

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →