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CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers

Recalled September 25, 2003 · CPSC recall 03197 · Sony Electronics

Recalled Sony VAIO notebook computer
Hazard
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
Remedy
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Units
About 5,600
Incidents / injuries
None reported.

Description

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003

What to do

Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

Contact

Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport

Product
Sony VAIO notebook computers
Manufacturer(s)
Sony Corp., of Tokyo, Japan
Retailers
Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.
Made in
China

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →

CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers | RecallWatchUSA