Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature

Recalled April 7, 2009 · CPSC recall 09734 · Honeywell

Hazard

Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.

Remedy

Honeywell International is contacting dealers directly and is providing free replacement software to consumers.

Units

About 7,000

Incidents / injuries

None reported.

Description

This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.

What to do

Honeywell International is contacting dealers directly and is providing free replacement software to consumers.

Contact

For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm's Web site at www.security.honeywell.com

Product

Vista Residential Security System Control Panels

Manufacturer(s)

Ademco de Juarez s.r.l., of Mexico

Distributed by

Honeywell International Inc., of Melville, N.Y.

Retailers

Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.

Made in

Mexico

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →