Home / Recalls / Electronics & Batteries

HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards

Recalled June 23, 2016 · CPSC recall 16202 · HP

Hazard

The battery packs can overheat, posing fire and burn hazards.

Remedy

Replace

Units

About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)

Incidents / injuries

HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.

Description

This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

What to do

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.

Contact

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

Product

HP lithium-ion batteries

Imported by

HP Inc., of Palo Alto, Calif.

Retailers

Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.

Made in

China

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →