Mercedes-benz 2016–2020 Electrical System recall
Recalled February 5, 2021 · NHTSA recall 21V055000 · Mercedes-benz
Hazard
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Units
84,345 units
Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What to do
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Product
Mercedes-benz METRIS · Mercedes-benz SPRINTER 1500 · Mercedes-benz SPRINTER 2500 · Mercedes-benz SPRINTER 3500 · Mercedes-benz SPRINTER 4500
Manufacturer(s)
Daimler Vans USA, LLC
Source: U.S. National Highway Traffic Safety Administration. Official recall notice on nhtsa.gov →