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Mercedes-benz 2021–2022 Electrical System recall

Recalled November 29, 2021 · NHTSA recall 21V931000 · Mercedes-benz

Hazard
Driver distraction can increase the risk of a crash.
Remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Units
227 units

Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

What to do

MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Product
Mercedes-benz EQS 450 · Mercedes-benz EQS 580 · Mercedes-benz S 500 · Mercedes-benz S 580
Manufacturer(s)
Mercedes-Benz USA, LLC

Source: U.S. National Highway Traffic Safety Administration. Official recall notice on nhtsa.gov

Mercedes-benz 2021–2022 Electrical System recall | RecallWatchUSA