Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

Recalled December 27, 2011 · CPSC recall 12074 · Navien

Hazard

An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.

Remedy

Repair

Units

About 13,000

Incidents / injuries

None reported

Description

Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

What to do

Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Contact

For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/

Product

Navien Instantaneous or Tankless Water Heaters

Manufacturer(s)

Kyung Dong Navien Co. Ltd., South Korea

Imported by

Navien America Inc., of Irvine, Calif.

Retailers

Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.

Made in

South Korea

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →