CPSC, Tristar Products Inc. Announce Recall of Revised Design Steam Cleaner

Recalled March 9, 2004 · CPSC recall 04539 · Tristar Products

Hazard

Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.

Remedy

Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.

Units

5,000

Incidents / injuries

The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.

Description

The recalled steam cleaner is blue plastic and measures about 12 inches long and 8 inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.

What to do

Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.

Contact

Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at [email protected]

Product

Steam Buggy Deluxe

Manufacturer(s)

Tristar Products Inc., of Fairfield, N.J.

Retailers

HSN LLP (Home Shopping Network), from June 2002 through September 2002, for about $129. Also, shipped as replacement units to consumers in the earlier recall, between April and September 2002.

Made in

Taiwan

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →